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FG Directs Airlines To Refund 100% Airfares To Passengers After Two-Hour Delay

Ololade Omosan-Agie

The Minister of Aviation, Hadi Sirika, has said that Nigerian airline operators must refund passengers 100 per cent of airfare cost after two hours of delay.

The Aviation Minister said this during the weekly State House Briefing in Aso Villa, on Thursday.

The rule does not apply to local flights alone, but also applies to International Fights.

Sirika noted that passengers in Nigeria have the right to be protected by the regulator.

Apart from the refund, the minister directed that any delay between 10pm and 4am, airlines must provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.

The aviation boss futher said that operators who fail to adhere to the directive will face sanction.

He said, “On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.

“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said.

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